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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Water Conditions Facing a Storm

4/17/2019 (Permalink)

When you think storm damage, your mind immediately goes to torn roofs, downed power lines, and trees littering across street corners. SERVPRO of Greenville/Troy/Andalusia sees a whole other side. Flooding occurs more often in storm damage than almost any other type of debris. When our team was in Nebraska  they cleaned up category 1, 2, and 3 storm flood waters. Here are the differences between the three types of water damage:

  • Category 1- water that does not pose much of a threat to humans and classified as "Clean Water.” Examples are broken water supply lines, tub or sink overflows or appliance malfunctions that involves water supply lines.
  • Category 2- water that contains a significant amount of chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to, known as "grey water.” Examples are toilet bowls with urine (no feces), sump pump failures and water discharge from dishwashers or washing machines.
  • Category 3- Known as "black water" and is extremely unsanitary. This category includes water from sewage, seawater, rising water from rivers or streams, ground surface water or standing water

Call SERVPRO of Greenville/Troy/Andalusia today, so we can make your water, flood, or storm damage “Like it never even happened.”

Springtime in Greenville/Troy/Andalusia

4/16/2019 (Permalink)

Spring time in Alabama is the start of warmer weather and nature blooming back to life.  But, spring time also means that rain showers and storms will be here as well. SERVPRO® of Greenville/Troy/Andalusia is prepared and ready 24/7 for any storm or water damage you may experience during this time.

Our technicians are extensively trained and are here to help whether you experience roof damage, flooding, or sump pump failure.  If you need emergency water removal, drying equipment or even tarping or board up services, call your local heroes at SERVPRO® of Greenville/Troy/Andalusia.

We specialize in both residential and commercial needs; no service call is too little or too large for our team.  Utilizing a company like SERVPRO® of Greenville/Troy/Andalusia gives you the peace of mind that you will get a team of knowledgeable technicians, dedicated to customer service and excellence 24 hours a day, 7 days a week.  We are locally based with local employees – our communities are not just places we work, but places we live.

Your neighborhood SERVPRO® is there for you should you need any assistance this spring!

Emergency Ready Plan

4/14/2019 (Permalink)

Uh-Oh, has there been an emergency water or fire damage to your business. Do you know the local water company, or who to call to make the decisions, or your local SERVPRO's number? If you answered no to any of these questions --we have just the ticket for you!

SERVPRO® of Greenville/Troy/Andalusia offers an Emergency Ready Profile (ERP) service for its customers. It's an App that files important pictures and information of your business. And, the best part --it's complimentary!

If you think you're interested in getting and Emergency Ready Profile (ERP) for your business or you just want more information --call our Sales & Marketing Representative at (334) 371-7378.  He is here to help get you disaster ready!

Fire Restoration Process

4/14/2019 (Permalink)

Fire damage is probably the last thing on your mind, but you may want to move it up on your list of priorities; preparation is the key. The first 48 hours after a fire often makes the difference between ‘restoring’ vs. ‘replacing’ your property and personal belongings. SERVPRO of Greenville/Troy/Andalusia provides a timely response with mitigation services ranging from fire, smoke and soot removal, to content claims inventory and document restoration.  

Here is a timeline to help ease your mind of what should be done before and after SERVPRO of Greenville/Troy/Andalusia arrives:

One Hour

Within one hour from notice of loss, a SERVPRO of Greenville/Troy/Andalusia professional will contact you to arrange for service.

Four Hours

Within four hours of loss notification, a SERVPRO of Greenville/Troy/Andalusia technician will be onsite to start mitigation services.

Detailed Explanation

A trained and uniformed SERVPRO of Greenville/Troy/Andalusia employee will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.


A SERVPRO of Greenville/Troy/Andalusia employee will begin pretesting for restoration, working from the source of the damage outward.

Eight Hours

Within eight business hours of on-site arrival, a verbal briefing of the scope is communicated to the appropriate person.

Cleaning, Restoration, & Deodorization

SERVPRO of Greenville/Troy/Andalusia will work neatly and efficiently to help you regain control of your property. We then use state-of-the-art restoration techniques to make it “Like it never even happened.”

Final Walk-through

After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction. SERVPRO of Greenville/Troy/Andalusia responds quickly, offering a full line of fire cleanup and restoration services to help you return home as soon as possible. Before risking further damage by attempting to clean up the damage on your own, call the fire damage clean-up and restoration professionals. Call us at (334) 371-7378.

Soot Clean-up

4/13/2019 (Permalink)

SERVPRO of Greenville/Troy/Andalusia is a leader in the cleaning and restoration industry and we see the most incredible things when fire damages homes or offices. The hardest part of cleaning up after a fire finding all of the soot. It literally gets in, on and around everywhere and everything.

Our well trained crew opened a closet knowing they were going to see soot and they were correct. Every item inside the closet had left it's print on the painted shelving below and fire particulate had filled in all of the blank spaces.

We know that every surface in a home affected by fire will need to be cleaned. This includes the front, back, bottom, top, side, inside and outside. 

Who knew there were so many sides?

Commercial Water Damage

4/12/2019 (Permalink)

Leaks in your business are not only a nuisance but can be costly as well. Whether you find a puddle during a regular inspection or you get an unpleasant surprise when you reach under a sink, it is something that needs to be handled right away. Leaks in your pipes usually start at the joints, and although you can buy over the counter products for a temporary fix, you need a professional company for permanent plumbing repair.

A professional restoration company should handle commercial water damages. At SERVPRO, we have the professional training and tools needed to clean up the water and dry your business back out. The sooner we can get to your business the better, so do not hesitate to give our experts a call as soon as you find the leak.

Drying your building fast is essential. Four factors which affect the time that is needed for dying include how much water we need to evaporate, temperatures, humidity, and air movement.

SERVPRO staff understand that when rooms are heated to between 70- and 90-degrees Fahrenheit drying occurs quickly because air which is hot can hold additional moisture. Our technicians can use portable heaters if no heat is available. The ideal range is between 70 and 80 degrees. Anything over this on the first day of drying can result in too much moisture being trapped in the air, creating secondary damage.

The more water we can extract or pump out of your structure the less we have to remove with dehumidifiers. Gas takes longer to remove than liquids, and removal of standing water is much more effective than dehumidification. We use a submersible pump if there are two or more inches of standing water.

RH or relative humidity is how the amount of moisture the air currently contains at a given temperature. The ratio of water vapor which is present in the air, or the RH, compared to the highest amount of water vapor the air can hold at a given temperature. We use dehumidifiers to lower Relative humidity, as it is the most effective method. The moisture that is evaporated is removed from the air by the dehumidifiers.

Also, important to drying is movement of air. The air in a room that is water-damaged is usually humid and damp, slowing down evaporation. By blowing the damp air out and bringing in dry, warm air, the drying process is sped up. We are careful to properly positioning the air movers to help, and monitor the machines daily and move them accordingly to ensure the fastest drying times.

SERVPRO of Greenville/Troy/Andalusia takes the time to ensure that your business in Butler, Covington, Crewshaw, or Pike County area is thoroughly dry before we say the job is done. Reach out to us any time you have a water damage emergency by dialing (334) 371-7378.

HVAC Cleaning

4/12/2019 (Permalink)

Sometimes we only think of HVAC cleanings for our own home. We want to keep our family happy and healthy. So, why not extend the same services to our customers. Dirty ducts can circulate mold, odor, and other contaminants throughout the building. Here are some concrete reasons why cleaning those ducts is the best way to go:

Allergies- We all carry allergies through our lives. Flowers, grass, and other natural things in nature flare up our stuffy noses. Dust is another contaminant that can flare our allergies up which is why cleaning those ducts helps prevent those in our customers, employees, and our own selves.

Pets- We all love our four legged friends, but they shed. And, where does that hair go? It can head straight to our air ducts.

Efficiency- During the drastic weather months of cold and hot, we want our ducts to run smoothly and efficiently. Did you know that getting your ducts cleaned can save you money, because like everything else, it works better when it's cleaned out.

We want the best possible service for our customers and calling SERVPRO® of Greenville/Troy/Andalusia to clean your ducts is a great place to start!

April Showers

4/11/2019 (Permalink)

As April Showers approach us we want to better prepare for you them, with the rain season water damages can occur more often than not. There is a variety of ways that water damage can occur even when you do everything right. But, there are ways to help prevent water damage from occurring in the first place:

  1. Clear out  your Gutters
  2. Check for Signs of Leakage
  3. Seal Windows and Doors
  4. Have Your Basement Inspected
  5. Prepare for Flooding

When you check your home for the rain season mishaps, be sure to keep SERVPRO® of Greenville/Troy/Andalusia  in mind. You want to have your home in the best care possible. We are the professional heroes who can make your water damage "Like it never even happened."

How Different Classes of Water Can Affect Your Loss

4/11/2019 (Permalink)

In water damage, there are a variety of factors that impact pricing, damage control, insurance, and other aspects. The classes of water can be broken up into four different categories.

Class 1:

This is when there is only a bit of water, absorption, and evaporation.  It means that a portion of a room or area is impacted. It can also refer to a larger area where the wet materials have absorbed moisture minimally. Little or no wet carpet or cushion is present in Class 1 Waters.

Class 2:

This involves a large amount of water, absorption, and evaporation.  We use this classification when the entire room with carpet and pad is affected. There is moisture in structural materials and substructure soil.

Class 3:

This type involves the greatest amount of water, absorption, and evaporation. Water in this class may have come from overhead. Ceilings, walls, insulation, carpet, cushion, and sub-floor in virtually the entire area are saturated.

Class 4:

This kind relates to specialty drying situations, such as wet materials with low permanence or porosity. These types of losses may require longer drying times and specialty drying methods.

If you have water damage, whichever the class may be, call SERVPRO® of Greenville/Troy/Andalusia today.

Household Appliances Could Become A Problem

4/9/2019 (Permalink)

No one wants to wake up to water damage in their home. It's never a pleasant experience to see your dishwasher has flooded your kitchen, or your air conditioner has leaked.

Sometimes, you may not even know these appliances could cause such huge water damages. Here are some more household appliances that are a water damage waiting to happen:

  • Hot Water Heater-it's one of the top five sources and a yearly inspection by a professional can take that percentage down.
  • Air conditioner- have a professional install a drain pipe to keep water damage at bay.
  • Washing machines- if there is a leak that is a sure sign for future damage. Replace your hose every five years to help prevent this situation.
  • Refrigerator- defrost drain can have a leak or clog so it's best to flush the drain with hot water.
  • Dishwasher- adding too much detergent and having a dishwasher over 9 years old can cause it to overflow.

We hope you don't have a water damage, but if you do call SERVPRO® of Greenville/Troy/Andalusia today. We are certified and have water restoration trained technicians who are here to help!

We Can Help You After the Storm.

4/9/2019 (Permalink)

There’s a scary feeling that hits when you hear your local sirens going off, and you realize the storms are headed your way. You take the necessary precautions, but sometimes the eye of the storm has a mind of it’s own. When the clouds have cleared and you have a mess on your hands, call us at SERVPRO® of Greenville/Troy/Andalusia! We understand that storm damage can be overwhelming and seem impossible, but our crew of professionally trained individuals are always ready! Our 1-4-8 rule will get us to you even sooner. Within:

  • One hour from a notice of loss, we will have a SERVPRO professional contact you.
  • Four hours of loss a SERVPRO professional will be on site to start mitigation, if necessary.
  • Eight business hours after a loss, we will have a verbal briefing of the scope communicated to you.

SERVPRO is here to help when the storm damages your home. As always, we will make it “Like it never even happened.”

Severe Water Damage

4/6/2019 (Permalink)

The severity of a water-damaged location is classified by the source of the water and also by the materials that are affected. Another factor is the size/amount of what was affected. When the source of wetness is clean water, the damage is often less severe than when flooding that is caused by a sewage spill or a groundwater flow. When ceilings and upper walls are wet, it’s far more serious than when only a portion of the flooring is wet. Don’t worry, there are times proven methods and scientific formulas to properly mitigate and restore each classification and category of water damage. (Mitigation means to stop and contain the damage, and restore means to rebuild or bring back to prior condition.)

What happens when the damage is really intense, will you need to move out? That is a common question. When facility’s systems such as plumbing, heating, and lighting are compromised, moving out during restoration is often the practical solution. When unsafe and unhealthy conditions are present, occupants should vacate. If habitation seriously impedes the cleanup and restoration efforts (especial when young children or seniors are present, it makes sense to move out). Any time the appropriate situation requires move-out we will respectfully notify your insurance adjuster or your property manager as needed. However, the final decision about moving out will be made between you and your insurance adjuster or property manager/landlord. When a disaster strikes, it is a stressful experience. No one enjoys having their home or workplace damaged or their daily life and routines interrupted. It is normal to feel a sense of helplessness. Interacting with an insurance company and having contractors in and out of your home is not familiar territory. From the start to the completion of a restoration project questions arise.  SERVPRO® of Greenville/Troy/Andalusia will be pleased to provide answers and information. We are here to serve the residents and business professionals of the Greenville/Troy/Andalusia area.

Post Construction Cleaning

4/6/2019 (Permalink)

At SERVPRO of Greenville/Troy/Andalusia we are professional and fast to provide you with your post-construction cleaning needs.

We have worked on schools, hotels and other commercial businesses. We are equipped to handle mitigation issues --and even restoration services for water, mold, and smoke damages. We offer de-humidification as a part of our post-construction cleanup. We know there could be moisture issues, and we are trained to provide those services during your time of need.

We want your first impression of SERVPRO of Greenville/Troy/Andalusia and the services we offer to be the best yet.

We are open 24/7, 365 days, we are here to help make your post-construction cleaning and other needs "Like it never even happened."

Preparing for the Storm

4/5/2019 (Permalink)

Storms are dangerous forces of nature that can be brutal, unpredictable, and strike without warning. Because they wreak such serious havoc, it’s important to take measures in keeping your home safe from potential storm damage.

So what can you do to be prepared? For starters, perform a full inspection of your home and its surrounding premises. You can do this personally or professionally. Check for leaks in your roof or windows, and make sure all exterior doors and windows are fitted correctly. Any cracks or gaps can lead to big problems during storms, so it’s important to fix up any you may find right away.

Next, check the condition of your shutters and rain gutters. Make sure they are sturdy and tight. If any are loose, get them fixed and tightened right away. Loose shutters and gutters can become dangerous in a storm because they are unstable and in some cases they can rip away from your house and blow around as debris. The same goes for any unstable large trees or loose tree limbs. Consider trimming back trees with any unhealthy looking branches that could be torn off in a storm.

If your home is older and has a drainage ditch in front of the property, inspect the area around it. Remove debris, dirt, and anything else that could obstruct the flow of water. This will prevent any blockage and clogging that could cause flooding.

Finally, have an emergency plan in place for your family to help ensure their safety in the event of a storm.

When a storm does hit, SERVPRO of Greenville/Troy/Andalusia has your back. We’ll take care of any emergency repairs or restorations your home may need. Give us a call at (334) 371-7378.

Odor Removal

4/2/2019 (Permalink)

Are you a business owner or in charge of a commercial property? Have you ever noticed any smells that could be pushing away business or a nuisance?

SERVPRO® of Greenville/Troy/Andalusia  is here to help! We provide Odor Removal and Deodorization to our customers. We are expertly trained in getting rid of those smells that make you want to leave a business --or even worse, fear for your employees and customers for those harmful odors.  

We can identify and eliminate those offensive odors. We know it can lead to the worst of times with customers when there's a bad smell in the air.

Call SERVPRO of Greenville/Troy/Andalusia  --we have ozone machines and other techniques to get your property back to smelling "Like it never even happened."

Have a Fire Loss?

4/2/2019 (Permalink)

Have you had a fire-loss, but do not want to lose your fire-damaged items?

Here at SERVPRO® of Greenville/Troy/Andalusia we have your best interest in mind. We make sure your items are restorable before we suggest replacing them.

We work with your insurance company to provide items that can be professionally cleaned and deodorized to a preloss condition. We have special industry standard cleaning products, highly trained technicians, and a policy to help our customers with their fire damage to our full potential.

We have a variety of items that can be included in this process:

  • furniture
  • draperies
  • upholstery
  • electronics
  • art
  • flooring
  • walls
  • ceilings
  • HVAC air ducts
  • and much more!

We won't cover up or mask odors --we seek out the source to make sure they do not linger around after we are gone.

If you have smoke or soot damage, don't you want a professional to keep your beloved items safe? Call us today for a free estimate! (334) 371-7378

Why You Should Board-Up

4/2/2019 (Permalink)

If your property  has experienced a fire, there are several reasons why you might want to board up structural damage or windows. In addition to keeping the external elements out of a building with fire damage, boarding up can also prevent additional losses due to looting and make the fire cleanup process easier.  SERVPRO of Greenville/Troy/Andalusia offers full-service restoration specialists who can also assist in board-up services.

Here are four reasons to board-up after a fire:

  • In a commercial setting, there may still be viable stock on the premises. If products that appear viable remain in the building, you should consider boarding up. These items may require assessment and cleaning and may not be fit for sale, but having them properly processed rather than stolen can be helpful for insurance purposes.
  • You want to protect electronics and other valuables. Depending on the extent of the fire damage, you may be able to restore some electronics or other valuable property to working condition.
  • You need to keep out the elements. If the structure of your property has sustained extensive damage, you should try to keep the elements out to prevent additional damage. Exposure to additional water, wind, or sunlight can compound the damage caused by smoke residue and soot.
  • You want to limit soot damage. It is generally a good idea to reduce foot traffic on the scene of a recent fire. When soot gets embedded into carpeting or upholstery, it can be much more difficult to restore these materials to a pre-fire condition.

Talk to our experts at SERVPRO of Greenville/Troy/Andalusia, about whether boarding up is a good strategy for preventing loss and limiting damage after a fire. Your major concern is likely to be how to recover from fire damage as quickly and completely as possible. Preventing looting and exposure to the elements can make fire cleanup more successful. Call us at (334) 371-7378.

Preparing for Summer Storms

4/2/2019 (Permalink)

The summer weather is coming in fast this year, with heat waves, summer storms, and flooding right around the corner. It's always a good idea to keep your family safe by having an emergency preparedness kit just in case. Our friends at the American Red Cross suggest these items for your kit. Of course all items should be personalized to fit your family's needs.


  • According to the American Red Cross a first aid kit may include:
    • non-latex gloves
    • assortment of adhesive bandages
    • antibiotic ointment
    • sterile gauze pads in assorted sizes
    • absorbent compress dressings
    • tweezers
    • scissors
    • adhesive cloth tape
    • aspirin packets (81 mg each)
    • first aid instruction booklet
  • A 3–5 day supply of bottled water and nonperishable food
  • Personal hygiene items
  • Blankets or sleeping bags

When Lightening Strikes

4/1/2019 (Permalink)

Here at SERVPRO of Greenville/Troy/Andalusia, we can help you with fire damages caused by lightning strikes. When the lightning hits a residence, it travels through the electrical lines to one of the home’s electrical boxes, which can catch fire. These fires can leave severe damage, including smoke damage to your home. SERVPRO of Greenville/Troy/Andalusia’s mitigation team has the ability to do a chem-sponge technique that was used to clean soot off of the walls. In doing this, SERVPRO of Greenville/Troy/Andalusia can ensure that no fire damage or smoke damage goes untreated. If needed, affected walls in all damaged rooms can be painted after the cleanup is completed and drywall replaced where necessary. Our professional in-house crew use a white-glove treatment on your residence and completed the entire project quickly; from the first contact to completion Here at SERVPRO of Greenville/Troy/Andalusia, we are proud to serve the residents of Greenville/Trpy/Andalusia area, especially when the worst happens. Why chose SERVPRO? Because in the event of fire damage or water damages large or small, we’re here to help. Call us at (334) 371-7378.

Hoarding Clean-up

4/1/2019 (Permalink)

What is “Hoarding Disorder”

According to The American Psychiatric Association ""People with hoarding disorder excessively save items that others may view as worthless. They have persistent difficulty getting rid of or parting with possessions, leading to clutter that disrupts their ability to use their living or work spaces.Hoarding is not the same as collecting. Collectors look for specific items, such as model cars or stamps, and may organize or display them. People with hoarding disorder often save random items and store them haphazardly. In most cases, they save items that they feel they may need in the future, are valuable or have sentimental value. Some may also feel safer surrounded by the things they save.Hoarding disorder occurs in an estimated 2 to 6 percent of the population and often leads to substantial distress and problems functioning. Some research show hoarding disorder is more common in males than females. It is also more common among older adults--three times as many adults 55 to 94 years are affected by hoarding disorder compared to adults 34 to 44 years oldRanna Parekh, M.D., M.P.H. in July 2017 via www.psychiatry.org

What is Hoarding?

Hoarded items are often things others would throw away or look at as junk or garbage such as old newspapers, junk mail or packaging. Hoarding can lead to homes filled with extreme clutter to full capacity from years of accumulation, making living conditions unsanitary and crowded. Bugs, fleas, rats and other vermin may be present, at which point an exterminator would need to be called. At times, hoarding may spread to outside the home as well, to storage facilities, or even the garage or yard.

How can SERVPRO of Greenville/Troy/Andalusia Help?

SERVPRO of Birmingham encounters hoarding situations in several different ways. We may be called for a fire or water loss and find the hoarding situation when we arrive on-site. We will communicate with the insurance company regarding the customer's contents coverage, and after approval, contents can be packed out and possibly cleaned, dried, and stored in our temporary storage in our warehouse so work on the fire or water loss can begin. Another way SERVPRO of Greenville/Troy/Andalusia encounters hoarding jobs is through calls from landlords, caseworkers, real estate agents, or family members, often after the death of a loved one. In these situations, the crew will see if they should look for any items of importance while they clean the job. Sometimes, family members will come and try to help the hoarder sort through their contents as well. Each case is very different, and hoarding jobs are often sensitive situations, but SERVPRO of Greenville/Troy/Andalusia is here to help make it “Like it never even happened.” If you encounter a hoarding situation at one of your properties, or with your insureds, call us at (334) 372-7378

Factors for Choosing a Restoration Company

3/28/2019 (Permalink)

When your home or business is struck by a water damage event, such as a flood, burst pipe, or roof leak, you will see many restoration options in a google search. Here is why it is so important to carefully consider the company you choose to repair your property. 

1. Evaluating exactly what can and cannot be saved in the property is crucial. This is where our experienced managers quickly determine the best course of action to save as much of the structure as possible. This first step can determine a huge chunk of your upfront costs for repair and materials for replacement.

2. Drying Equipment. If the company you hire is not using the best drying and air scrubbing equipment available, chances are they will need to use that equipment on your property for a longer period of time, costing you more money. Our techs are trained to work and act efficiently and we invest in the best possible restoration equipment so everything we do is efficient. In the long run, this is the best possible way to save our client's money.

3. We offer all phases of restoration and reconstruction services. Again, as we strive to be an efficient company we employ a team of talented and experienced craftsmen and carpenters to remove the need to hire subcontractors on your project and to be 100% sure your job will be completed professionally.

Our 1-4-8 Guarantee

3/25/2019 (Permalink)

Do you get tired of waiting on restoration professionals who say they will be there within an hour but it ends up being more like four or five hours? 

If you answered yes, SERVPRO of Greenville/Troy/Andalusia is here to help!

We have a special response system that provides us with guidelines to meet our customer halfway. We utilize SERVPRO's standard 1-4-8 rule.

1- Within one hour from a notice of loss, SERVPRO of Greenville/Troy/Andalusia will contact you to arrange services. 

4- Within four hours of a loss, SERVPRO of Greenville/Troy/Andalusia will be on site to start mitigation services. 

8- Within eight business days of on-site arrival a briefing of the scope will be communicated to the appropriate person. 

We never want you to miss out on getting the help you need! We want you to call SERVPRO today.

*Exceptions may apply under certain conditions such as a local catastrophic event or storm situation

Carpet Cleaning Services

3/25/2019 (Permalink)

Summer is the best time of the year. The kids are out of school. You are taking family vacations. Having BBQ's at your home. But the trips to the beach, the increased foot traffic, playing in the yard and the overall humidity can be tough on carpets leaving them damp and dirty with debris. 

We can help.

SERVPRO professionals are available to clean, renew and help protect your carpets. We offer complete carpet and upholstery cleaning services to residents and businesses in Greenville/Troy/Andalusia.

Because our techs are professionally trained to remediate disasters like fire, water damage, smoke damage and more we are already equipped and prepared to offer commercial grade cleaning services right in your neighborhood. And, because we have decades of experience we offer service and products unmatched by other carpet cleaning services. Contact our office today for a no obligation estimate.

Any Time, Any Problem, SERVPRO of GTA is Ready to Help with Restoration Service

3/3/2019 (Permalink)


With any disaster, cleanup can be a hassle in the Greenville/Troy/Andalusia area. The mess left by floods, fires, or mold is a lot to handle by yourself. At SERVPRO of Greenville/Troy/Andalusia, we provide emergency cleaning services for any of these problems. Let us help you get your life back to normal after an emergency. Sometimes the most damaging thing from a fire is the smoke and soot that comes with it. Our cleaning professionals will remove any traces and odor left by smoke and soot after a fire. Getting rid of the mess after a fire is a difficult job, and it requires knowledge and experience to be completely successful. The same is true when it comes to removing mold, mildew, and sewage. With our trusted professionals, you can be sure the damage from any disaster will be minimized as much as possible. Cleaning services from SERVPRO of Greenville/Troy/Andalusia will take care of these messes so you don’t have to! If you’ve already had to deal with the stress of a disaster, let us take the stress out of the cleanup. We are available 24/7 to help with any emergency, at any time. Contact us today, and our professional cleaning services will take care of any emergencies you have. Whether its mold, water, or fire damage, our team at SERVPRO of Greenville/Troy/Andalusia has the most reliable emergency restoration services. We are available any time, day or night, to help with any problem, and you can trust us to do our best work every time.  

Mold Damage

  • Mold grows when water damage has not been dried properly. If you have had previous water damage and are now seeing fuzzy or wet spots of mold somewhere in your home, call us today. The quicker a mold problem is taken care of by our professional restoration team, the less overall damage you will have to deal with.

Water Damage

  • Immense water damage, like a flood from a burst pipe, always happens when you least expect it. Our emergency restoration services are available 24/7 because these emergencies cannot wait. Immediate action must be taken in order to save your home or business. Our trusted team will respond quickly to clean up the mess and lower the possibility of mold growth.

Fire Damage

  • Fires are destructive, as well as the smoke and soot that comes with them. If these problems aren’t taken care of very quickly, the damage will be severe and permanent. Take action instantly after a fire and call our restoration team. We can fix all of the problems that come after a fire, and we do our best work to return your home or business to normal.

No matter what emergency you’re facing, contact us at SERVPRO of Greenville/Troy/Andalusia today at (334) 371-7378 and let our emergency restoration services team take care of it!

Preventing Your Pipes from Freezing

2/28/2019 (Permalink)

General Preventing Your Pipes from Freezing Helpful tips for preventing frozen pipes inside and outside your home


Frozen Pipes Can Burst!

Cold weather is on the way to the Greenville/Troy/Andalusia area! When cold temperatures happen that can cause pipes to freeze. Frozen Pipes can result in costly repairs to you as a home or business owner. The good news is there are ways to prevent pipes from freezing. Here are some tips for this winter .Frozen pipes are a problem by themselves because they prevent water flow, but even worse, frozen pipes can eventually burst, causing damage and potential flooding. There are ways to protect your pipes from freezing. These include:
  1. Keeping your house warm - If you are leaving for a period of time, make sure that the heat is kept on at your property. You should inform them that the heat can help prevent pipes from freezing, and if pipes freeze and burst, it can cause a lot of water damage to the property and to their possessions. The heat doesn’t have to be kept as high as you normally would keep it if you were home but keeping it set above 50 degrees Fahrenheit at all times is a good idea. This should provide enough heat to keep the pipes warm and to prevent any water inside from freezing.
  2.  Opening faucets - When temps hit the freezing level it is a good idea to allow faucets to drip. Allowing the faucet to be open like this will relieve pressure in the pipe. If a pipe freezes, it is actually the pressure that is created between the blockage and the faucet that will cause the pipe to burst. With the faucet open you avoid blockage in the pipes.
  3. Insulation is key - Pipes can be fitted with foam rubber or fiberglass sleeves to help decrease the chances of freezing. This can be an easy solution for pipes that are exposed but can get expensive if walls, floors or ceilings have to be opened in order to properly insulate the pipe. Additional insulation can also be added to walls and ceilings to keep the pipes warm.
SERVPRO® of Greenville/Troy/Andalusia is here for you 24 hours a day, 7 days a week. Call us at (334) 371-7378


6/4/2018 (Permalink)

In early October, a pipe broke in the ceiling over the weekend, causing water to flood and damage much of our 5,000 sq. ft. training center. We had a leadership seminar scheduled there in just a few days with clients flying in from as far as Australia. Our property manager called SERVPRO® and I coordinated with the local Franchise to work out the repairs to be done to our offices. The crew chief and his staff were prompt, professional and kept every commitment they made to us. This was essential as our offices are called “The Elite Center” because of the high-end furnishings and decor we have throughout. They listened and understood the importance of our deadlines and were able to get the offices in working order for the upcoming seminar, and then returned to do the “heavy lifting” and complete the work for an even larger seminar that began in three weeks: all was done on time. I have purposely waited to make sure all the repairs they did held up before writing you, and to see if we have any aftercare problems that we’d need addressed, but there weren’t any. They got it right the first time. As you’re aware, the stress one endures going through a catastrophic loss experience can either be elevated or diminished, based on the quality of the people one is working with to rectify the matter. To that end, SERVPRO® excelled. I recommend them to everyone I find that needs their services, and will continue to do so.

-Dave, CA

Hurricane Preparedness

6/4/2018 (Permalink)

It may seem early, but hurricane season is currently underway. For the Atlantic, the season begins June 1 and runs through November 30. The Eastern Pacific hurricane season began in mid-May and also ends November 30. Hurricanes can be life-threatening as well as cause serious property threatening hazards such as flooding, storm surge, high winds, and tornadoes. While the primary threat is in coastal areas, many inland areas can also be affected by these hazards, as well as by secondary events such as power outages as a result of high winds and landslides due to rainfall. Preparation is the best protection against the dangers of a hurricane. Plan an evacuation route and your emergency plan, take inventory of your property, and take steps to protect your home or business. For more information and preparation tips, visit the Ready campaign website at www.ready.gov/hurricanes.

Real Customer Testimonials

6/4/2018 (Permalink)

We are delighted with SERVPRO’s efforts to put our home back in order, making it ready for rebuilding. The SERVPRO® team relieved our high anxiety, letting us know we were in capable hands. Hearing the team of ladies laughing while they worked hard at their tasks made me feel our place, though damaged and long from return, was once again a home. From our Project Manager down to each team member, I was treated with enthusiastic respect. Communication was open and free-flowing, even as I asked a zillion questions. Never a falter in getting good and clear answers. The work was hard, hot, and difficult, but no one backed away or slacked off, always carrying on in a professional manner. All the team members treated me as a friend, with warm greetings each morning and including me in some laughs at the end of each day. I can’t find words to express how your team of professionals made me feel comfortable and well cared for. These days it is very uncommon to find “customer-focused” businesses (not just in words but in actions), even more rare for employees to extend their company’s strategy, even when face-to-face with the customer especially during such trying and anxious times for the customers.

—Charles and Sena, Texas

Be Prepared!

6/4/2018 (Permalink)

Be prepared to weather the storm with the FEMA App. This app allows you to get National Weather Service alerts for up to five locations to keep you informed on-the-go. It also has information on what to do before, during, and after different disasters. In the midst of an emergency, the app can give you directions to open shelters nearby, help you locate someone to talk to at a Disaster Recovery Center, and let you share images of damage and recovery efforts to help first responders and emergency managers. This app is available to download for free for iOS and Android at the Apple Store and on Google Play.

We are always here to help in case of emergency 24/7 365 - yes even holidays! 

Smoke Webs

5/25/2018 (Permalink)

Did you know?

Residues (such as burning plastics or the soot from furnace disorders) form long chains of ionized smoke particles that assemble in corners or at junctions of walls and ceilings which are called smoke webs!

Does your business have a plan? Check out these tips:

Protect your people : Your employees are your most important business asset. These tips can help prevent them from being injured in a fire.

  • Fire Plans: Make sure your employees know what to do if there's a fire, including calling 911 immediately. Conduct a fire drill at least once a year to keep employees aware of your workplace fire safety protocol. 
  • Evacuation Plan: In larger buildings, post a fire evacuation plan in several spots around the workplace. Never include elevators in an evacuation plan; always use the stairs. 
  • First Aid: In case of fire injuries, your employees should be familiar with the location of the first-aid kit, which should be kept where possible hazards can occur most-such as in the kitchen.


American Red Cross Home Fire Campaign

4/25/2018 (Permalink)

Each year, the Red Cross responds to nearly 64,000 disasters, the vast majority of which are home fires. So we set a goal to reduce fire-related deaths and injuries in the US by 25%.

On average:

  • 7 people die every day from a home fire, most impacting children and the elderly
  • 36 people suffer injuries as a result of home fires every day
  • Over $7 billion in property damage occurs every year

Every day, seven people die in home fires, most in homes that lack working smoke alarms. Sadly, children and the elderly disproportionately lose their lives. The American Red Cross wants to improve the odds and save lives- that’s why we launched our Home Fire Campaign in 2014.

A critical part of the campaign is Sound the Alarm, a series of home fire safety and smoke alarm installation events across the country. Together with fire departments and other community partners, Red Cross volunteers:

  • Canvass at-risk neighborhoods
  • Install free smoke alarms
  • Replace batteries in existing alarms
  • Provide fire prevention and safety education


In just three years, our home visits have accomplished so much, including the installation of more than 1 million smoke alarms and preparing more than 1 million people against home fires.

Join us April 28 through May 13 on a Sound the Alarm home visit in your community, where teams of volunteers will be installing 100,000 free smoke alarms in more than 100 cities across the U.S. Together, we can save lives!

Check out www.redcross.org/sound-the-alarm for more information and how to help in YOUR community!!

Storm Damage at School

4/19/2018 (Permalink)

What does it mean to feel proud?

Is pride only something that makes you feel good inside, your heart soaring, swelling with an emotion that just has to bubble up and flow over so those around us can see?

I think so!

At SERVPRO of Greenville/Troy/Andalusia everything we do gives us a certain amount of pride, but it is those special things we do, certain tasks, jobs, that jolts our pride up another level or two.

This is one of those times.

Don’t get me wrong, we love helping everyone in our Community.

There is no job too small or too large to lessen the pride we feel after we have finished restoring your home or business...Giving you peace of mind.

We give you our very best each and every time.

But this last week we had the opportunity to help restore the very bedrock of a Community…A school.

A school houses a Community’s most precious gift…Our children.

They are our future. 
The ones that grow to one day take our place in society and help the next generation learn and succeed, so they in turn, can replace themselves and carry on a love for our home town.

When a storm brought water and destruction to one of our own schools last week, SERVPRO of Greenville/Troy/Andalusia didn’t hesitate to help restore a building that houses our children for seven to eight hours a day.

When you are dealing with water damage, immediate action is crucial. SERVPRO responded immediately and used advanced equipment and techniques to remove the water quickly. We closely monitored and documented the drying process to verify the School was dried properly and thoroughly.

“Like it never even happened.”

So proud? Yes!

We can sleep in peace knowing that our children won't have to suffer through a disaster any more than they had to.

Our children ARE our Community!


4/19/2018 (Permalink)

A Home is made up of more than walls, ceilings, floors, doors and windows…So much more.

It becomes a part of who we are, a place where life is shared with loved ones at the beginning of life, until often the end.

Our homes are full of special moments that are absorbed in memories not long forgotten, be it good or bad.  

Home is truly where our heart is.

When a Fire or Flood destroys a home, we lose a part of us. Everything that is guaranteed to be there when we returned at the end of our day has been washed away or went up in smoke.

No one is prepared for the mental stress this puts upon our shoulders.

That is why at SERVPRO of Greenville/Troy/Andalusia we are dedicated in seeing the person behind the disaster when we are called in to help.

We see a Home and not a house.

We see Entrepreneurs and not a business.

We see PEOPLE.

Our professional team is ready to assist you with cleanup, restoration and repair.

“Like it never even happened.”

From water leaks, storm damage, major flood, or fire and smoke damage, SERVPRO of Greenville/Troy/Andalusia will be there with you from the beginning …   Informing you of each necessary step until your home is restored.

24 Hour Emergency Water Damage Service

4/13/2018 (Permalink)

SERVPRO of Greenville/Troy/Andalusia is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today!

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Greenville/Troy/Andalusia has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Greenville/Troy/Andalusia

SERVPRO of Greenville/Troy/Andalusia specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Faster to your Water Damage Event

4/13/2018 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. Greenville/Troy/Anadlusia provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Greenville/Troy/Andalusia arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Greenville/Troy/Andalusia

SERVPRO of Greenville/Troy/Andalusia specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

American Red Cross Weather Tips

4/13/2018 (Permalink)

TORNADOES Tornadoes can strike without warning and destroy a community in seconds. Before a tornado warning is issued for your area, here are some things you should do:

1. Know your community’s warning system.

2. Pick a place where family members can gather if a tornado is headed your way. It could be your basement or, if there is no basement, a center hallway, bathroom, or closet on the lowest floor. Keep this place uncluttered.

3. If you are in a high-rise building and don’t have enough time to go to the lowest floor, pick a place in a hallway in the center of the building.

4. Remove diseased and damaged limbs from trees.

5. Move or secure lawn furniture, trash cans, hanging plants or anything else that can be picked up by the wind and become a projectile.


THUNDERSTORM SAFETY STEPS Thunderstorms injure an average of 300 people every year, and cause about 80 fatalities. Here are the top thunderstorm safety steps you should follow:

1. If you can hear thunder, you are close enough to the storm to be struck by lightning. Go to safe shelter immediately.

2. As the storm approaches, take shelter in a building.

3. If you are driving, pull off the roadway and park. Stay in the car with the windows closed and turn on the emergency flashers. Avoid touching metal or other surfaces that conduct electricity in and outside of the vehicle.

4. If you are inside, unplug appliances and avoid using the telephone or any electrical appliances. Avoid taking a bath or shower, or running water for any other purpose.

5. If you are caught outside and cannot reach a safe building, avoid high ground, water, tall, isolated trees and metal objects such as fences or bleachers. Picnic shelters, dugouts and sheds are not safe.


FLOODING Heavy rains could fill rivers and streams, bringing flooding to the area. If your neighborhood is threatened with the possibility of flooding, here are some things you should do:

1. Be prepared to evacuate at a moment’s notice. When a flood or flash flood warning is issued for your area, head for higher ground and stay there.

2. Stay away from floodwaters.

3. If you come upon a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.

4. Keep children out of the water.

5. Be especially cautious at night when it is harder to recognize flood danger.


DOWNLOAD EMERGENCY People should download the free Red Cross Emergency App to receive emergency alerts and information about what to do in case of tornadoes, flooding and other disasters, as well as locations of shelters. The App also includes emergency first aid information and a Family Safe feature which allows people to instantly see if loved ones are okay. The free Emergency App is available in app stores by searching for the American Red Cross or going to redcross.org/apps.


Check out www.redcross.org for more information!

We Specialize in Flooded Basement Cleanup and Restoration!

4/13/2018 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today!

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Greenville/Troy/Andalusia and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Indoor Air Quality

4/13/2018 (Permalink)

Indoor air quality/environmental professionals evaluate the quality of the air inside a structure. Some specialize and are skilled in testing buildings for the presence of molds. Using various testing devices, these professionals collect air and surface samples to compare the indoor mold spore count to the outdoor environment. If you have concerns about mold, SERVPRO of Greenville/Troy/Andalusia can assist you in locating a qualified indoor air quality/environmental professional. 

SERVPRO of Greenville/Troy/Andalusia cares about proper restoration of your structure. In most water damage situations excessive mold growth is not a problem and SERVPRO of Greenville/Troy/Andalusia can safely restore your building to preloss condition. The need to address the presence of mold can be determined by an on-site, indoor environmental inspection. Please keep in mind SERVPRO of Greenville/Troy/Andalusia does not interpret insurance policies or coverage; you must consult your insurance company to determine the scope of policy coverage. 

IICRC Certified Firm

4/12/2018 (Permalink)

SERVPRO of Greenville/Troy/Andalusia is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Greenville/Troy/Andalusia

SERVPRO of Greenville/Troy/Andalusia specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We provide immediate service day or night!

4/12/2018 (Permalink)

SERVPRO of Greenville/Troy/Andalusia provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Greenville/Troy/Andalusia. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 Residential Services

Whether your Greenville/Troy/Andalusia home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Greenville/Troy/Andalusia commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

When Storms or Floods hit, SERVPRO is ready!

4/12/2018 (Permalink)

SERVPRO ofGreenville/Troy/Andalusia specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Greenville/Troy/Andalusia, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today!

Mold can spread through a home in as little as 48 hours!

4/12/2018 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today!

Follow These Mold Safety Tips If You Suspect Mold

4/12/2018 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Greenville/Troy/Andalusia for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Greenville/Troy/Andalusia specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today!

Conditions In Your City Might Be Right For Mold

4/12/2018 (Permalink)

It’s estimated that more than 1 million types of mold exist, yet less than 10 percent have actually been named. This means mold is very common in both indoor and outdoor environments. While mold and humans can sometimes co-exist without issue, there are certain species of mold that can cause health effects for some people.

If the right conditions exist, mold will grow.  Those conditions include:

  • Water - Different mold types require varying amounts of liquid before growth begins.   
  • Temperature - Normal indoor temperatures will promote mold growth.
  • Time - Initial mold colonizers can take hold within one day after being exposed to an adequate water supply.

Mold growth can occur in any home, so it’s important to keep an eye out for situations that might promote mold activity. Roof/chimney leaks, wet basements, or condensation from ducts that dampen surrounding insulation are just a few examples of issues that make a house a prime target for mold growth.

If you suspect mold in your home, call SERVPRO of Greenville/Troy/Andalusia to assess the situation. We have the knowledge, tools and track record to effectively remediate mold in your home or business.

If you suspect mold, call us today!!

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Greenville/Troy/Andalusia for mold remediation services.

IICRC Certified Firm

4/12/2018 (Permalink)

SERVPRO of Greenville/Troy/Andalusia is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Greenville/Troy/Andalusia

SERVPRO of Greenville/Troy/Andalusia specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Wildfire Damage Event

4/10/2018 (Permalink)

The active wildfires in Southern California are increasing their impact as growing Santa Ana winds add fuel to these devastating blazes that are encroaching in our area. According to the New York Times, new fires broke out in Malibu on December 7, with at least 96,000 acres already burned in the Ventura area and 116,000 acres in Los Angeles County. Evacuations have closed hundreds of schools and forced 200,000 of our neighbors to seek safety. The “Thomas Fire” in the Ventura area continues to burn with the aid of strong winds. This fire has caused the closure of the 101 freeway and a boil-water advisory was issued for Ventura County. Santa Ana winds The Santa Ana winds that are enabling the fires to rapidly increase their reach can have speeds in excess of 60 miles per hour. They are not expected to diminish until Friday into Saturday at the earliest. The National Weather Service has warned of “very rapid fire growth” in this area. SERVPRO Meteorologist Lela Davis said that the Santa Ana winds were already very dry when they reached the Southern California valley, allowing them to quickly pull moisture out of vegetation, increasing the risk for wildfires. For the first time ever, a purple wind warning was issued for today under the color-coded system used to advise about high winds. This purple warning pushed wind expectations from the “high” category to “extreme”. Ready to help Here at SERVPRO of Greenville / Troy / Andalusia we are monitoring this wildfire situation closely. Our thoughts are with those neighbors who may be put in harms’ way during this event. In many cases, a wildfire can result in a total loss for a home or business, but in others it may be a partial loss, or can result in mild smoke damage. If your home or business is affected by a wildfire, SERVPRO of Greenville / Troy / Andalusia is Here to Help®. 

About SERVPRO of Greenville / Troy / Andalusia

SERVPRO of Greenville / Troy / Andalusia specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Home.

4/10/2018 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Greenville / Troy / Andalusia will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Commercial Water Damage Events Present Unique Challenges

4/9/2018 (Permalink)

Flooding and water damage events at Greenville / Troy / Andalusia commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Greenville / Troy / Andalusia

SERVPRO of Greenville / Troy / Andalusia specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

You Can Find Us on Social Media...

6/30/2017 (Permalink)

Community You Can Find Us on Social Media... Communicating.

They say that communication is the key to success, I agree. Without communication the world that we know ceases to exist. From the beginning of time, every living thing on Earth has used it in one shape or other, and it has consistently progressed throughout the years at an incalculable speed

If you don’t believe me, think about this scenario…

In the 1970s most of the population had a rotary telephone (We didn’t call them “phones”) and if we could not find a phone number in the local phone book (Thirty mile radius), we called an operator (A real person that answered when you dialed the Zero) and they found the number for us. (It also cost more if you couldn’t find a pen to write down the number and you wanted them to dial it for you.) If you didn’t get anyone to answer the phone (We couldn’t carry them around with us.) or if you received a busy signal (Yes, you had to wait your turn.) you dialed the number until your fingers gave out. (We didn’t have Answering Machines to leave a message.)

During the same time period, we wrote handwritten letters and sent them by the Postal Service. It would take days or weeks to communicate with each other…Even to someone across town.  

Now we have instantaneous communication less than forty years later.  You call someone and they will answer immediately; no matter where they are. You can send a letter and get a reply in less than a minute. We can communicate with family and friends around the world in an instant. Now Social Media has opened the door to conversing with people you don’t even know and from every corner of the earth.

Technology has opened a whole new world of communication and we are excited to be a part of it.

Communicating with our friends, family, and fellow citizens is very important to us.

It affords us the opportunity to become a better Company by listening to what you have to say…Not tomorrow or next week, but right now.

We’re excited to be on Facebook. www.facebook.com/SERVPROgta/

We are on Twitter. www.twitter.com/SERVPRO9950

Anytime you need us, we’ll be there in a flash.

You know who we are.

We specialize in Fire Restoration, Water Restoration, Mold Mitigation, HVAC and Air Duct Cleaning, Carpet Cleaning, Upholstery Cleaning, Deodorization, Crime Scene, Vandalism and Biohazard Cleanup, and Pressure Washing in Troy, Greenville, Andalusia, Luverne and surrounding areas. 

Grand Opening in Greenville

6/22/2017 (Permalink)

General Grand Opening in Greenville SERVPRO of GTA Specialists

A Journey begins with a single thought in your mind. It trudges along consecutively until that one extraordinary idea blossoms into a dream. That dream becomes a goal, and like all goals, we find the path that leads us to where we want to go…The unattainable, through hard work and determination, becomes the attainable.

Wesley and Micah Waddell had such a dream, a goal, a desire to be a part of the SERVPRO Community. The “Journey” they have traveled led them to this place…

Five Fifty Eight Greenville Bypass in Greenville, Alabama.

And on July 11, 2017, we will see their dream up close…Our Grand Opening.

It has been a six year journey, but we are finally where we need to be.

In place of an old warehouse, sits a stylish, restored commercial building with bright offices, a spacious warehouse, and surrounded by an assortment of SERVPRO ready vehicles outfitted with the latest technology and equipment.

SERVPRO of Greenville/Troy/Andalusia may reside in Greenville, but we are proud to service four Counties…Butler, Covington, Crenshaw and Pike.

Our team of qualified personnel is on call 24/7. 

Wesley and Micah Waddell, Owners

Michael Phelps, Troy Marketing Representative

Laurie Stillwell, Andalusia Marketing Representative

Lana Shannon Marketing Coordinator

Jennifer Taylor, Administrative Assistant

Jon Colquett, Construction Manager

Caleb Parsons, Production Manager

Diane Wilson, Fire Lead

Cyle Petty, Crew Chief

Hank Crenshaw, Production Technician

Walter Fountain, Production Technician

Tami Gartman, In House Construction

Lillie Mae Black, Cleaning Technician

AND…We can’t wait to meet you at our Grand-Opening. It is going to be a good, good day.

The Journey continues...

Tropical Storm Season

6/21/2017 (Permalink)

Storm Damage Tropical Storm Season Our Crew heading out to a storm damage.


Today, June 21, 2017, Tropical Storm Cindy is raking havoc on the Southeast with a large amount of rain embedded within its tentacles. It is an early storm for us and most of us won’t be ready to take it on.

It’s a good time to talk about the importance of Tropical Storm and Hurricane preparedness.

Did you know that twenty-nine Tropical Storms have caused chaos in Alabama in the last sixteen years? In one shape or other, a Tropical Depression, Storm or Hurricane has harmed our State and affected the people who live here. It is important to pay attention and be prepared for the next one…And the next.

At SERVPRO of Greenville/Troy/Andalusia we have seen firsthand the concern and dread that faces those that have weathered the storm, yet are faced with damage to manage each time we are called in to help restore businesses and residential homes. The only thing to lesson that mental load is to be resilient and have your “Plan of Action” in place before the storm.

Step One:        Listen to the weather forecast. If a Storm is out in the Gulf, be alert.

Step Two:        Call your insurance company and make sure your home or business is covered for storm/wind damage and/or flooding.

Step Three:      If your home or business is near a waterway, use sandbags to help protect your home from rising water.

Step Four:        Board or tape up your windows.

Step Five:        If you are faced with a small Tropical Depression or Storm and are not in a flood zone, wait it out, but make sure you have enough non-perishable food and water on hand.

Step Six:          Buy a generator in case of Electricity loss.

Step Seven:     Have emergency numbers stored in your phone.

Step Eight:       If you are faced with a Hurricane, no matter the size, have a plan already in place of where you will be staying until it passes.

Step Nine:        Make sure your vehicle has a full tank, and you have cash on hand.

Step Ten:         If you have pets, make sure they are part of your plans.

Step Eleven:    Above all else, keep your family, friends and yourself safe.

You can find more helpful hints on NOAA.com.

If you need us, call us and we’ll be on our way.

Loving Your Carpet...

6/13/2017 (Permalink)

Cleaning Loving Your Carpet... Cleaning an area rug.

At SERVPRO of Greenville/Troy/Andalusia, one of our specialties is cleaning carpets and rugs. A lot of people don’t know that about us. They think we are only the Fire and Water Restoration Experts that make it “Like it never even happened”.

Not only do we clean carpets and rugs, we clean floor tile and upholstery…And we have a team of experts that have been trained with the latest technology and equipment to turn dirty into clean.

Diane Wilson is our Cleaning Specialist. You will love her…Everyone does. In the last six years we haven't received one complaint about her abilities.

Diane is IICRC certified in Fire and Restoration Cleaning and currently holds the position as Crew Chief and Fire Lead. She is the reason that we have a well trained crew to service Butler, Crenshaw, Covington and Pike Counties in Alabama.

If someone at your home has been tracking Red Alabama Mud in on your carpet and you just don’t love the way it looks any longer…

Call us! Diane and her crew will make a point of removing it for you.

SERVPRO of Greenville/Troy/Andalusia specializes in Fire Restoration, Water Restoration, Mold Mitigation, HVAC and Air Duct Cleaning, Carpet Cleaning, Upholstery Cleaning, Deodorization, Crime Scene, Vandalism and Biohazard Cleanup, Pressure Washing in Troy, Greenville, Andalusia and surrounding areas.   

What Is a Moisture Meter?

6/13/2017 (Permalink)

Water Damage What Is a Moisture Meter? Caleb showing us how the Moisture Meter picks up water in the board. (As an example)

At SERVPRO of Greenville/Troy/Andalusia, our Production Team stands prepared with the latest technology and equipment to solve any water damage scenario. Part of that technology lies within a handheld meter. It is called a Moisture Meter.

A Moisture Meter is used on various materials such as flooring, wood, drywall, etc. and we can use this instrument to help adjudicate the scope of the moisture content hidden beneath the surface of the objects that were touched by water.

If you asked yourself, “What is the importance of this?” I will explain why it’s not only important, but essential for the complete drying of your home or business after water damage.

In every scenario, water runs. It runs downhill, into cracks and crevices, absorbs into materials and sits there until someone cleans it up.

It has to be cleaned up…Each drop and then dried.

If not, then mold will begin to grow. Mold is not something you want behind your walls…It may affect your health.   

This is why the use of a Moisture Meter is one of our “go-to” tools. It allows us to see beyond what is visible with precise pin point accuracy to repair the damage done to your home or business and complete the process of drying out your home.

Like it never even happened.

SERVPRO of Greenville/Troy/Andalusia specializes in Fire Restoration, Water Restoration, Mold Mitigation, HVAC and Air Duct Cleaning, Carpet Cleaning, Upholstery Cleaning, Deodorization, Crime Scene, Vandalism and Biohazard Cleanup, Pressure Washing in Troy, Greenville, Andalusia and surrounding areas. 

Don’t Burn the Kitchen Down…

5/25/2017 (Permalink)

Fire Damage   Don’t Burn the Kitchen Down… Kitchen Fire

There is someone, somewhere or other, cooking dinner at this very moment. We do not know who or where, but I guarantee you someone is not paying attention to what they are doing and a flame has begun to flicker.

You can be an experienced Chef or someone that could not boil an egg if your life depended on it. Starting a fire in the kitchen can happen to all of us. No matter what side of the cake batter you are on. 

There are many reasons why…

DO NOT forget that you are deep frying French Fries when the phone rings and you get so caught up with the latest gossip that you sit down, put your feet up and wait until your fire alarm goes off before you remember them.

DO NOT try to impress a date or spouse with cooking skills that you do not possess. It is imperative not to try making a Banana Foster Flambé with liqueur that is one hundred twenty proof when you want to keep your kitchen in tip top condition. (SERVPRO of Greenville/Troy/Andalusia cannot even make your eyebrows “like it never even happened” if you try that stunt.)

DO NOT wait for a cleaning fairy to come wash the buildup of grease and oils in your oven, on the stove and/or the Grille.

DO NOT sit your toaster near the Kitchen curtains while you toast bread that you have impulsively buttered before hand.

The above is not meant to be comical.

It is meant to grab your attention for just a few moments…To make you think, reflect, and realize the dangers of not paying attention while you are working in the kitchen.

Life is demanding…Multi-tasking is how most of us live each day. So many things to do that we often forget the little details that can save us from a future disaster. Slow down.

If you need us, though, we are there. Visit our home page and click on the “Fire” link. It will guide you through what SERVPRO of Greenville/Troy/Andalusia can do for you.

Smoke & Fire Alarms are Important!

4/25/2017 (Permalink)

Fire Damage Smoke & Fire Alarms are Important! Get a Smoke & Fire Alarm Today.

In Alabama, there have been thirty deaths due to home fires so far this year. There were one hundred thirteen deaths in 2016.

In the United States, FEMA reports that eight hundred fifty-nine people have died so far this year in home fires, two thousand two hundred ninety-one people in 2016.

These numbers are down from the previous years, thirteen out of fourteen homes now have a working Smoke or Fire Detector/Alarm in their home, but the statistics continue to prove the importance, as over sixty percent of all fatalities stem from homes without one.

At SERVPRO of Greenville/Troy/Andalusia, we have seen what a house fire does to a home, a family, and there is enough heartache to deal with, without losing yourself or your loved ones. This is why we want to stress the importance of making sure you have a working Fire/Smoke Alarm in your home today. 

We can clean up after a fire, but we can’t bring your loved one back.  

How Smoke Alarms Work

Smoke and Fire Alarms use a sensor to pick up any traces of gasses, smoke or heat.

There are two types of Smoke Alarms (also called Smoke Detectors), that you can install in your home – Photoelectric and Ionization…Each with their own special capabilities. A Photoelectric Alarm is installed in the wiring with backup battery for when the power is out. These are more expensive, but can detect a slow, smoldering fire. (Great for kitchens and near bathrooms since it doesn’t pick up steam). An Ionization Alarm can be very inexpensive and allows you to install several throughout your home. (We’ll discuss this later) They will alert you in seconds of a fast moving fire.

Installing and Servicing

Fire and Smoke Alarms are easy to install. Just find the highest place on the ceiling or/and on a wall about four inches below the ceiling, and follow the directions included.  Smoke and Gasses rise, and you want them overhead.

Install one on every floor, including basement, and beside every bedroom in the house.

Check your batteries often and remember to replace the Unit every ten years.

Important Steps to Remember

When an alarm goes off at night, wake everyone up immediately and get out!

Remember to do a head count and make sure everyone is safe.

Do not run back in your home for anything that is not breathing.  

Use your cell phone or a neighbor’s phone to call the fire department.

Stay together while the fire is being put out.

And then, after the last smoldering flame is extinguished…

Call us.

SERVPRO of Greenville/Troy/Andalusia will do everything in our power to make it

“Like it Never Even Happened”.


Luverne Alabama In Storm Crosshairs

4/7/2017 (Permalink)

Storm Damage Luverne Alabama In Storm Crosshairs Luverne Alabama Tornado


SERVPRO of Greenville/Troy/Andalusia Storm Response Team sprang into action after an EF0 Tornado tore through the City of Luverne on Monday, April 3, 2017, leaving behind a trail of destruction.

When you call, we are there.

April is a beautiful month for Alabama. The sun shines, flowers bloom, grass grows and new life begins from a slow Spring rain, adding color and character to our landscape.

But with this, weather systems form and occasionally disrupt the beauty with damaging storms.

It happens every Spring.

And we should always be prepared.

It is important to us at SERVPRO that our neighbors, friends and families pay close attention to Weather Alerts and local Weather personnel during peak tornado season.

Let me go over a few important factors to remember.


According to the National Climatic Data Center

  1. We live in “Dixie Alley”. (The term "Dixie Alley" was coined by NSSFC director Allen Pearson after witnessing a tornado outbreak which included more than 9 long-track, violent tornadoes and killed 121 on February 21, 1971)
  2. Alabama is second only to Kansas in F5 Tornadoes.
  3. Alabama has suffered more fatalities than any other State except Texas and Mississippi.
  4. Alabama has two Tornado seasons. Spring and November-December.   

Therefore, it is of utmost importance that we pay attention to an Alabama approaching Storm.

Important tips to Remember. 

  1. Be alert for changing weather conditions.
  2. Listen to TV, Radio and local authorities.
  3. Own a weather radio for up to the minute warnings.

What to look for:

  1. Low, or layered clouds that appear to be moving in opposite directions or rotating.
  2. Sudden dark sky. (often w/ an orange or green glow)
  3. A loud continuous roar/approaching train (sound) 

Be prepared to take cover immediately.


  1. Have a pre-planned shelter to go to if you live in a Mobile Home.
  2. Go to a storm shelter, basement or the most interior room in your home, away from any outside walls or windows.
  3. If you are driving a car do not try to outrun a tornado. Find the nearest building and shelter in the lowest level. If you cannot find a building, lay flat in a ditch. (Be aware of any flooding or flying debris)


After the storm has passed:


  1. Make sure everyone is okay.
  2. Check for any damage to your home or property.
  3. Call 911 or your local Police if you see downed power lines.


We at SERVPRO of Greenville/Troy/Andalusia understand how frustrating it can be to go through a Southern spring storm that leaves behind its wake a devastating amount of water and storm damage to your home or business.

Therefore, we stand “At the Ready”!

“Like it never even happened”.







New Location

3/2/2017 (Permalink)

SERVPRO of Greenville/Troy/Andalusia is well on it's way to moving into the new location on Greenville Bypass.  We are happy to share some progressive photos of what is going on.  We were thrilled to have the opportunity to take an old dilapidated building in the City Limits of Greenville, AL and transform it into something new, and bring it back to life!  We can't wait to share the finished product.

Please visit our photo gallery to view pictures of the progress we are making.

SERVPRO of Greenville/Troy/Andalusia is Expanding

2/15/2017 (Permalink)

We are happy to announce our expansion!  We are soon going to be moving to a new location, 558 Greenville Bypass, Greenville, AL  36037.  We will have a beautiful new office and warehouse space.  We will be better able to serve our customers in Butler, Crenshaw, Pike and Covington County.

We cannot wait to invite everyone to our Grand Opening and be able to share photos very soon. 

IICRC Certified Firm

2/9/2016 (Permalink)

SERVPRO of Greenville/Troy/Andalusia is an IICRC (Institute of Inspection, Cleaning and Restoration Certification) certified firm. The IICRC sets the gold standards for the Cleaning and Remediation industry, of which SERVPRO is an industry leader. The following is from the IICRC official website (http://www.IICRC.org).

”IICRC Certified Firms have earned the right to display the cleantrust logo as a symbol of quality. In order to achieve IICRC-certified status, firms must meet a rigorous list of standards in business ethics and expertise.

"IICRC Certified Firms must:

"• Present accurate information to consumers and conduct business with honesty and integrity.

"• Require a technician on all jobs who has been formally trained and passed all required tests.

"• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

"• Maintain liability insurance to protect all parties in the event of an accident.

"• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

"The IICRC actively pursues relationships with fiber producers, carpet and fabric mills, furnishing manufacturers and retailers, and others affiliated with the industry. The use of IICRC-certified service professionals is specified in leading manufacturers’ maintenance brochures and warranties.”

SERVPRO of Greenville/Troy/Andalusia is honored to count it among the select organizations to receive this certification.


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