Recent Posts

What to do in the Event of a Thunderstorm

4/22/2019 (Permalink)

SERVPRO of Greenville/Troy/Andalusia has been involved in emergency storm assistance for many years now and during that time has actively worked with local insurance companies and emergency management teams to assist people in extremely difficult and dangerous situations.  With severe weather season fast approaching our area, it is important to be reminded of some basic safety tips in order to stay prepared and alert during our ever changing weather patterns.

From the Alabama Division of Emergency Management:

“When Thunder Roars, Go Indoors!”

  • Before a thunderstorm arrives, know the key warning signs:  dark clouds, lightning, and thunder
  • Get informed with a weather radio or by watching the news
  • Have an emergency kit on hand that includes flashlights, battery operated weather radio, first aid kit, food and water, and essential medicines
  • Stay inside and sheltered.  If outside, move indoors or into a vehicle.  Get out of water immediately. If trapped outside, make yourself as small as possible in a low lying area
  • Make sure to wait at least 30 minutes after the storm has passed before going outside

In addition, in order to be prepared for a tornado:

  • Have a family tornado plan in place and practice a family tornado drill
  • Watch for weather signs like dark greenish skies, large hail, dark low clouds and load roaring sounds
  • Put as many walls and floors between you and the tornado as possible
  • Flying debris is the greatest danger during a tornado
  • If in a mobile home – GET OUT!  Find a neighbor, underground shelter, or permanent structure for safety

As a trusted leader in emergency response for our area, SERVPRO of Greenville/Troy/Andalusia is committed to helping our community be prepared for weather emergencies.  As a 24 hour emergency response partner, SERVPRO is dedicated to providing immediate and professional services to you and your family should the need arise during this severe weather season.

We are Local!

4/17/2019 (Permalink)

When it comes to water damage look no further than your LOCAL SERVPRO® of Greenville/Troy/Andalusia.

Why SERVPRO? Because, we are your neighbors!

We service the local area and are not an out-of-town restoration company. We can get to you faster, you probably have passed our building in Greenville, and you can trust us to put your home in our hands. Some of the areas we service are listed below:

  • Greenville
  • Georgiana
  • McKenzie
  • Andalusia
  • Opp
  • Florala
  • Luverne
  • Rutledge
  • Troy
  • Brundidge

We are proud to serve our local communities, call us today at 334-371-7378. We are here to help 365- 24/7. When you call, we answer. We want to make you water and fire damages "Like it never even happened."

Water Conditions Facing a Storm

4/17/2019 (Permalink)

When you think storm damage, your mind immediately goes to torn roofs, downed power lines, and trees littering across street corners. SERVPRO of Greenville/Troy/Andalusia sees a whole other side. Flooding occurs more often in storm damage than almost any other type of debris. When our team was in Nebraska  they cleaned up category 1, 2, and 3 storm flood waters. Here are the differences between the three types of water damage:

  • Category 1- water that does not pose much of a threat to humans and classified as "Clean Water.” Examples are broken water supply lines, tub or sink overflows or appliance malfunctions that involves water supply lines.
  • Category 2- water that contains a significant amount of chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to, known as "grey water.” Examples are toilet bowls with urine (no feces), sump pump failures and water discharge from dishwashers or washing machines.
  • Category 3- Known as "black water" and is extremely unsanitary. This category includes water from sewage, seawater, rising water from rivers or streams, ground surface water or standing water

Call SERVPRO of Greenville/Troy/Andalusia today, so we can make your water, flood, or storm damage “Like it never even happened.”

Springtime in Greenville/Troy/Andalusia

4/16/2019 (Permalink)

Spring time in Alabama is the start of warmer weather and nature blooming back to life.  But, spring time also means that rain showers and storms will be here as well. SERVPRO® of Greenville/Troy/Andalusia is prepared and ready 24/7 for any storm or water damage you may experience during this time.

Our technicians are extensively trained and are here to help whether you experience roof damage, flooding, or sump pump failure.  If you need emergency water removal, drying equipment or even tarping or board up services, call your local heroes at SERVPRO® of Greenville/Troy/Andalusia.

We specialize in both residential and commercial needs; no service call is too little or too large for our team.  Utilizing a company like SERVPRO® of Greenville/Troy/Andalusia gives you the peace of mind that you will get a team of knowledgeable technicians, dedicated to customer service and excellence 24 hours a day, 7 days a week.  We are locally based with local employees – our communities are not just places we work, but places we live.

Your neighborhood SERVPRO® is there for you should you need any assistance this spring!

Emergency Ready Plan

4/14/2019 (Permalink)

Uh-Oh, has there been an emergency water or fire damage to your business. Do you know the local water company, or who to call to make the decisions, or your local SERVPRO's number? If you answered no to any of these questions --we have just the ticket for you!

SERVPRO® of Greenville/Troy/Andalusia offers an Emergency Ready Profile (ERP) service for its customers. It's an App that files important pictures and information of your business. And, the best part --it's complimentary!

If you think you're interested in getting and Emergency Ready Profile (ERP) for your business or you just want more information --call our Sales & Marketing Representative at (334) 371-7378.  He is here to help get you disaster ready!

Fire Restoration Process

4/14/2019 (Permalink)

Fire damage is probably the last thing on your mind, but you may want to move it up on your list of priorities; preparation is the key. The first 48 hours after a fire often makes the difference between ‘restoring’ vs. ‘replacing’ your property and personal belongings. SERVPRO of Greenville/Troy/Andalusia provides a timely response with mitigation services ranging from fire, smoke and soot removal, to content claims inventory and document restoration.  

Here is a timeline to help ease your mind of what should be done before and after SERVPRO of Greenville/Troy/Andalusia arrives:

One Hour

Within one hour from notice of loss, a SERVPRO of Greenville/Troy/Andalusia professional will contact you to arrange for service.

Four Hours

Within four hours of loss notification, a SERVPRO of Greenville/Troy/Andalusia technician will be onsite to start mitigation services.

Detailed Explanation

A trained and uniformed SERVPRO of Greenville/Troy/Andalusia employee will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.


A SERVPRO of Greenville/Troy/Andalusia employee will begin pretesting for restoration, working from the source of the damage outward.

Eight Hours

Within eight business hours of on-site arrival, a verbal briefing of the scope is communicated to the appropriate person.

Cleaning, Restoration, & Deodorization

SERVPRO of Greenville/Troy/Andalusia will work neatly and efficiently to help you regain control of your property. We then use state-of-the-art restoration techniques to make it “Like it never even happened.”

Final Walk-through

After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction. SERVPRO of Greenville/Troy/Andalusia responds quickly, offering a full line of fire cleanup and restoration services to help you return home as soon as possible. Before risking further damage by attempting to clean up the damage on your own, call the fire damage clean-up and restoration professionals. Call us at (334) 371-7378.

Soot Clean-up

4/13/2019 (Permalink)

SERVPRO of Greenville/Troy/Andalusia is a leader in the cleaning and restoration industry and we see the most incredible things when fire damages homes or offices. The hardest part of cleaning up after a fire finding all of the soot. It literally gets in, on and around everywhere and everything.

Our well trained crew opened a closet knowing they were going to see soot and they were correct. Every item inside the closet had left it's print on the painted shelving below and fire particulate had filled in all of the blank spaces.

We know that every surface in a home affected by fire will need to be cleaned. This includes the front, back, bottom, top, side, inside and outside. 

Who knew there were so many sides?

Commercial Water Damage

4/12/2019 (Permalink)

Leaks in your business are not only a nuisance but can be costly as well. Whether you find a puddle during a regular inspection or you get an unpleasant surprise when you reach under a sink, it is something that needs to be handled right away. Leaks in your pipes usually start at the joints, and although you can buy over the counter products for a temporary fix, you need a professional company for permanent plumbing repair.

A professional restoration company should handle commercial water damages. At SERVPRO, we have the professional training and tools needed to clean up the water and dry your business back out. The sooner we can get to your business the better, so do not hesitate to give our experts a call as soon as you find the leak.

Drying your building fast is essential. Four factors which affect the time that is needed for dying include how much water we need to evaporate, temperatures, humidity, and air movement.

SERVPRO staff understand that when rooms are heated to between 70- and 90-degrees Fahrenheit drying occurs quickly because air which is hot can hold additional moisture. Our technicians can use portable heaters if no heat is available. The ideal range is between 70 and 80 degrees. Anything over this on the first day of drying can result in too much moisture being trapped in the air, creating secondary damage.

The more water we can extract or pump out of your structure the less we have to remove with dehumidifiers. Gas takes longer to remove than liquids, and removal of standing water is much more effective than dehumidification. We use a submersible pump if there are two or more inches of standing water.

RH or relative humidity is how the amount of moisture the air currently contains at a given temperature. The ratio of water vapor which is present in the air, or the RH, compared to the highest amount of water vapor the air can hold at a given temperature. We use dehumidifiers to lower Relative humidity, as it is the most effective method. The moisture that is evaporated is removed from the air by the dehumidifiers.

Also, important to drying is movement of air. The air in a room that is water-damaged is usually humid and damp, slowing down evaporation. By blowing the damp air out and bringing in dry, warm air, the drying process is sped up. We are careful to properly positioning the air movers to help, and monitor the machines daily and move them accordingly to ensure the fastest drying times.

SERVPRO of Greenville/Troy/Andalusia takes the time to ensure that your business in Butler, Covington, Crewshaw, or Pike County area is thoroughly dry before we say the job is done. Reach out to us any time you have a water damage emergency by dialing (334) 371-7378.

HVAC Cleaning

4/12/2019 (Permalink)

Sometimes we only think of HVAC cleanings for our own home. We want to keep our family happy and healthy. So, why not extend the same services to our customers. Dirty ducts can circulate mold, odor, and other contaminants throughout the building. Here are some concrete reasons why cleaning those ducts is the best way to go:

Allergies- We all carry allergies through our lives. Flowers, grass, and other natural things in nature flare up our stuffy noses. Dust is another contaminant that can flare our allergies up which is why cleaning those ducts helps prevent those in our customers, employees, and our own selves.

Pets- We all love our four legged friends, but they shed. And, where does that hair go? It can head straight to our air ducts.

Efficiency- During the drastic weather months of cold and hot, we want our ducts to run smoothly and efficiently. Did you know that getting your ducts cleaned can save you money, because like everything else, it works better when it's cleaned out.

We want the best possible service for our customers and calling SERVPRO® of Greenville/Troy/Andalusia to clean your ducts is a great place to start!

April Showers

4/11/2019 (Permalink)

As April Showers approach us we want to better prepare for you them, with the rain season water damages can occur more often than not. There is a variety of ways that water damage can occur even when you do everything right. But, there are ways to help prevent water damage from occurring in the first place:

  1. Clear out  your Gutters
  2. Check for Signs of Leakage
  3. Seal Windows and Doors
  4. Have Your Basement Inspected
  5. Prepare for Flooding

When you check your home for the rain season mishaps, be sure to keep SERVPRO® of Greenville/Troy/Andalusia  in mind. You want to have your home in the best care possible. We are the professional heroes who can make your water damage "Like it never even happened."