Recent Posts

You Can Find Us on Social Media...

6/30/2017 (Permalink)

Community You Can Find Us on Social Media... Communicating.

They say that communication is the key to success, I agree. Without communication the world that we know ceases to exist. From the beginning of time, every living thing on Earth has used it in one shape or other, and it has consistently progressed throughout the years at an incalculable speed

If you don’t believe me, think about this scenario…

In the 1970s most of the population had a rotary telephone (We didn’t call them “phones”) and if we could not find a phone number in the local phone book (Thirty mile radius), we called an operator (A real person that answered when you dialed the Zero) and they found the number for us. (It also cost more if you couldn’t find a pen to write down the number and you wanted them to dial it for you.) If you didn’t get anyone to answer the phone (We couldn’t carry them around with us.) or if you received a busy signal (Yes, you had to wait your turn.) you dialed the number until your fingers gave out. (We didn’t have Answering Machines to leave a message.)

During the same time period, we wrote handwritten letters and sent them by the Postal Service. It would take days or weeks to communicate with each other…Even to someone across town.  

Now we have instantaneous communication less than forty years later.  You call someone and they will answer immediately; no matter where they are. You can send a letter and get a reply in less than a minute. We can communicate with family and friends around the world in an instant. Now Social Media has opened the door to conversing with people you don’t even know and from every corner of the earth.

Technology has opened a whole new world of communication and we are excited to be a part of it.

Communicating with our friends, family, and fellow citizens is very important to us.

It affords us the opportunity to become a better Company by listening to what you have to say…Not tomorrow or next week, but right now.

We’re excited to be on Facebook.

We are on Twitter.

Anytime you need us, we’ll be there in a flash.

You know who we are.

We specialize in Fire Restoration, Water Restoration, Mold Mitigation, HVAC and Air Duct Cleaning, Carpet Cleaning, Upholstery Cleaning, Deodorization, Crime Scene, Vandalism and Biohazard Cleanup, and Pressure Washing in Troy, Greenville, Andalusia, Luverne and surrounding areas. 

Grand Opening in Greenville

6/22/2017 (Permalink)

General Grand Opening in Greenville SERVPRO of GTA Specialists

A Journey begins with a single thought in your mind. It trudges along consecutively until that one extraordinary idea blossoms into a dream. That dream becomes a goal, and like all goals, we find the path that leads us to where we want to go…The unattainable, through hard work and determination, becomes the attainable.

Wesley and Micah Waddell had such a dream, a goal, a desire to be a part of the SERVPRO Community. The “Journey” they have traveled led them to this place…

Five Fifty Eight Greenville Bypass in Greenville, Alabama.

And on July 11, 2017, we will see their dream up close…Our Grand Opening.

It has been a six year journey, but we are finally where we need to be.

In place of an old warehouse, sits a stylish, restored commercial building with bright offices, a spacious warehouse, and surrounded by an assortment of SERVPRO ready vehicles outfitted with the latest technology and equipment.

SERVPRO of Greenville/Troy/Andalusia may reside in Greenville, but we are proud to service four Counties…Butler, Covington, Crenshaw and Pike.

Our team of qualified personnel is on call 24/7. 

Wesley and Micah Waddell, Owners

Michael Phelps, Troy Marketing Representative

Laurie Stillwell, Andalusia Marketing Representative

Lana Shannon Marketing Coordinator

Jennifer Taylor, Administrative Assistant

Jon Colquett, Construction Manager

Caleb Parsons, Production Manager

Diane Wilson, Fire Lead

Cyle Petty, Crew Chief

Hank Crenshaw, Production Technician

Walter Fountain, Production Technician

Tami Gartman, In House Construction

Lillie Mae Black, Cleaning Technician

AND…We can’t wait to meet you at our Grand-Opening. It is going to be a good, good day.

The Journey continues...

Tropical Storm Season

6/21/2017 (Permalink)

Storm Damage Tropical Storm Season Our Crew heading out to a storm damage.


Today, June 21, 2017, Tropical Storm Cindy is raking havoc on the Southeast with a large amount of rain embedded within its tentacles. It is an early storm for us and most of us won’t be ready to take it on.

It’s a good time to talk about the importance of Tropical Storm and Hurricane preparedness.

Did you know that twenty-nine Tropical Storms have caused chaos in Alabama in the last sixteen years? In one shape or other, a Tropical Depression, Storm or Hurricane has harmed our State and affected the people who live here. It is important to pay attention and be prepared for the next one…And the next.

At SERVPRO of Greenville/Troy/Andalusia we have seen firsthand the concern and dread that faces those that have weathered the storm, yet are faced with damage to manage each time we are called in to help restore businesses and residential homes. The only thing to lesson that mental load is to be resilient and have your “Plan of Action” in place before the storm.

Step One:        Listen to the weather forecast. If a Storm is out in the Gulf, be alert.

Step Two:        Call your insurance company and make sure your home or business is covered for storm/wind damage and/or flooding.

Step Three:      If your home or business is near a waterway, use sandbags to help protect your home from rising water.

Step Four:        Board or tape up your windows.

Step Five:        If you are faced with a small Tropical Depression or Storm and are not in a flood zone, wait it out, but make sure you have enough non-perishable food and water on hand.

Step Six:          Buy a generator in case of Electricity loss.

Step Seven:     Have emergency numbers stored in your phone.

Step Eight:       If you are faced with a Hurricane, no matter the size, have a plan already in place of where you will be staying until it passes.

Step Nine:        Make sure your vehicle has a full tank, and you have cash on hand.

Step Ten:         If you have pets, make sure they are part of your plans.

Step Eleven:    Above all else, keep your family, friends and yourself safe.

You can find more helpful hints on

If you need us, call us and we’ll be on our way.

Loving Your Carpet...

6/13/2017 (Permalink)

Cleaning Loving Your Carpet... Cleaning an area rug.

At SERVPRO of Greenville/Troy/Andalusia, one of our specialties is cleaning carpets and rugs. A lot of people don’t know that about us. They think we are only the Fire and Water Restoration Experts that make it “Like it never even happened”.

Not only do we clean carpets and rugs, we clean floor tile and upholstery…And we have a team of experts that have been trained with the latest technology and equipment to turn dirty into clean.

Diane Wilson is our Cleaning Specialist. You will love her…Everyone does. In the last six years we haven't received one complaint about her abilities.

Diane is IICRC certified in Fire and Restoration Cleaning and currently holds the position as Crew Chief and Fire Lead. She is the reason that we have a well trained crew to service Butler, Crenshaw, Covington and Pike Counties in Alabama.

If someone at your home has been tracking Red Alabama Mud in on your carpet and you just don’t love the way it looks any longer…

Call us! Diane and her crew will make a point of removing it for you.

SERVPRO of Greenville/Troy/Andalusia specializes in Fire Restoration, Water Restoration, Mold Mitigation, HVAC and Air Duct Cleaning, Carpet Cleaning, Upholstery Cleaning, Deodorization, Crime Scene, Vandalism and Biohazard Cleanup, Pressure Washing in Troy, Greenville, Andalusia and surrounding areas.   

What Is a Moisture Meter?

6/13/2017 (Permalink)

Water Damage What Is a Moisture Meter? Caleb showing us how the Moisture Meter picks up water in the board. (As an example)

At SERVPRO of Greenville/Troy/Andalusia, our Production Team stands prepared with the latest technology and equipment to solve any water damage scenario. Part of that technology lies within a handheld meter. It is called a Moisture Meter.

A Moisture Meter is used on various materials such as flooring, wood, drywall, etc. and we can use this instrument to help adjudicate the scope of the moisture content hidden beneath the surface of the objects that were touched by water.

If you asked yourself, “What is the importance of this?” I will explain why it’s not only important, but essential for the complete drying of your home or business after water damage.

In every scenario, water runs. It runs downhill, into cracks and crevices, absorbs into materials and sits there until someone cleans it up.

It has to be cleaned up…Each drop and then dried.

If not, then mold will begin to grow. Mold is not something you want behind your walls…It may affect your health.   

This is why the use of a Moisture Meter is one of our “go-to” tools. It allows us to see beyond what is visible with precise pin point accuracy to repair the damage done to your home or business and complete the process of drying out your home.

Like it never even happened.

SERVPRO of Greenville/Troy/Andalusia specializes in Fire Restoration, Water Restoration, Mold Mitigation, HVAC and Air Duct Cleaning, Carpet Cleaning, Upholstery Cleaning, Deodorization, Crime Scene, Vandalism and Biohazard Cleanup, Pressure Washing in Troy, Greenville, Andalusia and surrounding areas. 

Don’t Burn the Kitchen Down…

5/25/2017 (Permalink)

Fire Damage   Don’t Burn the Kitchen Down… Kitchen Fire

There is someone, somewhere or other, cooking dinner at this very moment. We do not know who or where, but I guarantee you someone is not paying attention to what they are doing and a flame has begun to flicker.

You can be an experienced Chef or someone that could not boil an egg if your life depended on it. Starting a fire in the kitchen can happen to all of us. No matter what side of the cake batter you are on. 

There are many reasons why…

DO NOT forget that you are deep frying French Fries when the phone rings and you get so caught up with the latest gossip that you sit down, put your feet up and wait until your fire alarm goes off before you remember them.

DO NOT try to impress a date or spouse with cooking skills that you do not possess. It is imperative not to try making a Banana Foster Flambé with liqueur that is one hundred twenty proof when you want to keep your kitchen in tip top condition. (SERVPRO of Greenville/Troy/Andalusia cannot even make your eyebrows “like it never even happened” if you try that stunt.)

DO NOT wait for a cleaning fairy to come wash the buildup of grease and oils in your oven, on the stove and/or the Grille.

DO NOT sit your toaster near the Kitchen curtains while you toast bread that you have impulsively buttered before hand.

The above is not meant to be comical.

It is meant to grab your attention for just a few moments…To make you think, reflect, and realize the dangers of not paying attention while you are working in the kitchen.

Life is demanding…Multi-tasking is how most of us live each day. So many things to do that we often forget the little details that can save us from a future disaster. Slow down.

If you need us, though, we are there. Visit our home page and click on the “Fire” link. It will guide you through what SERVPRO of Greenville/Troy/Andalusia can do for you.

Smoke & Fire Alarms are Important!

4/25/2017 (Permalink)

Fire Damage Smoke & Fire Alarms are Important! Get a Smoke & Fire Alarm Today.

In Alabama, there have been thirty deaths due to home fires so far this year. There were one hundred thirteen deaths in 2016.

In the United States, FEMA reports that eight hundred fifty-nine people have died so far this year in home fires, two thousand two hundred ninety-one people in 2016.

These numbers are down from the previous years, thirteen out of fourteen homes now have a working Smoke or Fire Detector/Alarm in their home, but the statistics continue to prove the importance, as over sixty percent of all fatalities stem from homes without one.

At SERVPRO of Greenville/Troy/Andalusia, we have seen what a house fire does to a home, a family, and there is enough heartache to deal with, without losing yourself or your loved ones. This is why we want to stress the importance of making sure you have a working Fire/Smoke Alarm in your home today. 

We can clean up after a fire, but we can’t bring your loved one back.  

How Smoke Alarms Work

Smoke and Fire Alarms use a sensor to pick up any traces of gasses, smoke or heat.

There are two types of Smoke Alarms (also called Smoke Detectors), that you can install in your home – Photoelectric and Ionization…Each with their own special capabilities. A Photoelectric Alarm is installed in the wiring with backup battery for when the power is out. These are more expensive, but can detect a slow, smoldering fire. (Great for kitchens and near bathrooms since it doesn’t pick up steam). An Ionization Alarm can be very inexpensive and allows you to install several throughout your home. (We’ll discuss this later) They will alert you in seconds of a fast moving fire.

Installing and Servicing

Fire and Smoke Alarms are easy to install. Just find the highest place on the ceiling or/and on a wall about four inches below the ceiling, and follow the directions included.  Smoke and Gasses rise, and you want them overhead.

Install one on every floor, including basement, and beside every bedroom in the house.

Check your batteries often and remember to replace the Unit every ten years.

Important Steps to Remember

When an alarm goes off at night, wake everyone up immediately and get out!

Remember to do a head count and make sure everyone is safe.

Do not run back in your home for anything that is not breathing.  

Use your cell phone or a neighbor’s phone to call the fire department.

Stay together while the fire is being put out.

And then, after the last smoldering flame is extinguished…

Call us.

SERVPRO of Greenville/Troy/Andalusia will do everything in our power to make it

“Like it Never Even Happened”.


Storm Damage at School

4/18/2017 (Permalink)

Storm Damage Storm Damage at School Band Room

What does it mean to feel proud?

Is pride only something that makes you feel good inside, your heart soaring, swelling with an emotion that just has to bubble up and flow over so those around us can see?

I think so!

At SERVPRO of Greenville/Troy/Andalusia everything we do gives us a certain amount of pride, but it is those special things we do, certain tasks, jobs, that jolts our pride up another level or two.

This is one of those times.

Don’t get me wrong, we love helping everyone in our Community.

There is no job too small or too large to lessen the pride we feel after we have finished restoring your home or business...Giving you peace of mind.

We give you our very best each and every time.

But this last week we had the opportunity to help restore the very bedrock of a Community…A school.

A school houses a Community’s most precious gift…Our children.

They are our future.
The ones that grow to one day take our place in society and help the next generation learn and succeed, so they in turn, can replace themselves and carry on a love for our home town.

When a storm brought water and destruction to one of our own schools last week, SERVPRO of Greenville/Troy/Andalusia didn’t hesitate to help restore a building that houses our children for seven to eight hours a day.

When you are dealing with water damage, immediate action is crucial. SERVPRO responded immediately and used advanced equipment and techniques to remove the water quickly. We closely monitored and documented the drying process to verify the School was dried properly and thoroughly.

“Like it never even happened.”

So proud? Yes!

We can sleep in peace knowing that our children won't have to suffer through a disaster any more than they had to.

Our children ARE our Community!


4/18/2017 (Permalink)

Water Damage Home "We are on our way"

A Home is made up of more than walls, ceilings, floors, doors and windows…So much more.

It becomes a part of who we are, a place where life is shared with loved ones at the beginning of life, until often the end.

Our homes are full of special moments that are absorbed in memories not long forgotten, be it good or bad.  

Home is truly where our heart is.

When a Fire or Flood destroys a home, we lose a part of us. Everything that is guaranteed to be there when we returned at the end of our day has been washed away or went up in smoke.

No one is prepared for the mental stress this puts upon our shoulders.

That is why at SERVPRO of Greenville/Troy/Andalusia we are dedicated in seeing the person behind the disaster when we are called in to help.

We see a Home and not a house.

We see Entrepreneurs and not a business.

We see PEOPLE.

Our professional team is ready to assist you with cleanup, restoration and repair.

“Like it never even happened.”

From water leaks, storm damage, major flood, or fire and smoke damage, SERVPRO of Greenville/Troy/Andalusia will be there with you from the beginning …   Informing you of each necessary step until your home is restored.


  Founded in 1967, the SERVPRO® Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO® System has established relationships with major insurance companies and commercial clients, as well as individual homeowners

Luverne Alabama In Storm Crosshairs

4/7/2017 (Permalink)

Storm Damage Luverne Alabama In Storm Crosshairs Luverne Alabama Tornado


SERVPRO of Greenville/Troy/Andalusia Storm Response Team sprang into action after an EF0 Tornado tore through the City of Luverne on Monday, April 3, 2017, leaving behind a trail of destruction.

When you call, we are there.

April is a beautiful month for Alabama. The sun shines, flowers bloom, grass grows and new life begins from a slow Spring rain, adding color and character to our landscape.

But with this, weather systems form and occasionally disrupt the beauty with damaging storms.

It happens every Spring.

And we should always be prepared.

It is important to us at SERVPRO that our neighbors, friends and families pay close attention to Weather Alerts and local Weather personnel during peak tornado season.

Let me go over a few important factors to remember.


According to the National Climatic Data Center

  1. We live in “Dixie Alley”. (The term "Dixie Alley" was coined by NSSFC director Allen Pearson after witnessing a tornado outbreak which included more than 9 long-track, violent tornadoes and killed 121 on February 21, 1971)
  2. Alabama is second only to Kansas in F5 Tornadoes.
  3. Alabama has suffered more fatalities than any other State except Texas and Mississippi.
  4. Alabama has two Tornado seasons. Spring and November-December.   

Therefore, it is of utmost importance that we pay attention to an Alabama approaching Storm.

Important tips to Remember. 

  1. Be alert for changing weather conditions.
  2. Listen to TV, Radio and local authorities.
  3. Own a weather radio for up to the minute warnings.

What to look for:

  1. Low, or layered clouds that appear to be moving in opposite directions or rotating.
  2. Sudden dark sky. (often w/ an orange or green glow)
  3. A loud continuous roar/approaching train (sound) 

Be prepared to take cover immediately.


  1. Have a pre-planned shelter to go to if you live in a Mobile Home.
  2. Go to a storm shelter, basement or the most interior room in your home, away from any outside walls or windows.
  3. If you are driving a car do not try to outrun a tornado. Find the nearest building and shelter in the lowest level. If you cannot find a building, lay flat in a ditch. (Be aware of any flooding or flying debris)


After the storm has passed:


  1. Make sure everyone is okay.
  2. Check for any damage to your home or property.
  3. Call 911 or your local Police if you see downed power lines.


We at SERVPRO of Greenville/Troy/Andalusia understand how frustrating it can be to go through a Southern spring storm that leaves behind its wake a devastating amount of water and storm damage to your home or business.

Therefore, we stand “At the Ready”!

“Like it never even happened”.